Thank you.

I am currently evaluating switching my ADT system. I think your audience should be aware of some of the gotchas in their “service”. Some details: I pay apprx. $120/month for their monitoring service. They do a very good job of monitoring but what they do not tell you is that they do not have an agreement with the local police and fire departments to respond. I found this out when I was on a trip overseas. I got a call from ADT telling me my alarm was on and would I like them to contact the police. (I thought this was odd, because I thought this is what I was paying for). I said yes. They called me back and said the police would not respond unless I was also there. Again, very odd. You may imagine my frustration at the absurdity of all this.
1. I am paying for a service to have them dispatch police when my alarm goes off.
2. They tell me I have to be present when the police arrive. I am in China or who knows where, so what good is the service? Even if I was 15 minutes away, this would be plenty of time for a thief to clean me out.
3. Here is the icing on the cake……….I called the police directly to complain when I returned. They told me they have no agreement with ADT to respond and do not feel obligated to do so. They went on to say that ADT should not have represented their service this way to me and rudely told me that my problem is with ADT false representations and not them.

So in my estimation ADT should be sued for false advertising or at the very least be exposed as lying to the public about their service.

If you want super reliable and have the money to pay for it, then get a more expensive solution. For me, I live in a good neighborhood and have really nothing of value – so I want it more for the alarm than for police.

For me, the chances of being robbed are so remote, and the chances of being robbed AND the robber not being scared off by the alarm is just too crazy.

Although it is more expensive, it is a better way to go anyway since a land line can easily be cut.