Comments on: Protect America Home Security

By: Frances A. Swalley

Frances A. Swalley — Thu, 04 Feb 2010 10:48:25 +0000

I’m new to this game with Protect America Home Security being a newish customer with newish problems. I am interested in staying in touch and am interested in this class action lawsuit if I continue to be an unsatisfied customer.

What can I do from this point on?

By: Kathleen

Kathleen — Wed, 20 Jan 2010 04:43:12 +0000

I would like to join the class action against protect America. My system has never even been hooked up. The on phone install never worked. They reused to cancel a service we never received. We are continueing to be charged. What can we do?
Tom & Kathleen

By: monterey herrera

monterey herrera — Sun, 20 Dec 2009 22:51:39 +0000

I am very interested in participating in this class action lawsuit as a ripped off consumer. Who do I contact or where can i go for more info?

By: Angelica Rangel

Angelica Rangel — Wed, 28 Oct 2009 17:39:50 +0000

Maybe I have been one of the lucky ones but I’ve had only one negative experience with Protect America and that was because they were a little slow to replace the siren that didn’t initially work on my system. They very quickly shipped a new unit over night and to make up for it, they gave me some free sensors as well.

They always respond quickly when I accidentally set off the alarm and I can get through to customer service within 30-45 seconds after I dial.

Personally, I like to read my entire contract thoroughly before signing it. I understood that I had to cancel 60 days before the expiration and what I was getting myself into. Many people are “blind sided” by this when in reality, it’s in the contract that they should have read. I have no sympathy for those people.

I enjoy the peace of mind they have given me and will continue to do business with them.

By: John Smith

John Smith — Tue, 27 Oct 2009 19:57:49 +0000

Do not go with Protect america – they will not help you with your unit if you do not have a contract with them. So don’t let your contract run out and then at a later date try to get any help. It wont happen. VERY POOR

By: Nicole Carter

Nicole Carter — Mon, 26 Oct 2009 17:59:44 +0000

I am very interested in participating in this class action lawsuit as a ripped off consumer. Who do I contact for information?

Thanks,
Nicole Carter
Taylorsville, KY

By: Kenneth Klein

Kenneth Klein — Sun, 11 Oct 2009 16:42:57 +0000

Consumeraffairs.com – Consumer Complaint Form

I made consumeraffairs.com aware of the fact that a $928,000,000.00 Class Action Lawsuit is being filed against Protect America, Inc. for their many misrepresentations and violations of many states and U.S. Federal Laws.

We welcome any and all attorneys to contact us with regards to our complaints. We also encourage that the 50,000+ dissatisfied customers in the several southern states that Protect America, Inc. has set up business to please follow the news and make their voices heard by participating in this multi-million US Dollar Class Action Lawsuit against the worst alarm monitoring company in the US: Protect America, Inc. All those that have had a Protect America, Inc. alarm system from 1992 until 2009 are eligible to participate in this Class Action Lawsuit

Protect America responds to nobody but themselves. All complaints by their customers to them are totally ignored or receive a twisted answer from Protect America, Inc., where the customer is always wrong.

By: Rae Johnson

Rae Johnson — Tue, 06 Oct 2009 15:42:53 +0000

We have been with Protect America and it has not been a very good experience. The 60 day notice before the expiration date of our contract was something we got caught on also. They don’t tell you that whenever you call, but when it comes time to cancel, they get you for another year with the 60 day rule. All in all, we believe that Protect America is not offering good business practices and when companies have to resort to what I call “negative profit,” then how long will they be in business? What I mean by negative profit is that if they receive more income with unhappy customers, that’s not what I call good profit.