Comments on: Protect America Home Security

By: Brad

Brad — Tue, 09 Aug 2011 01:18:35 +0000

I almost got roped in too. I called them and had a good chat. After getting off the phone my wife looked them up with the BBB… their grade is a B- and not accredited. Then we did a google search and the reviews were horrific. STORY DOES NOT END HERE.

I gave them my landline number on their website to get the quote. They tried calling me back the next day… SEVEN times. Never left a voicemail. I called them back on my cell to ask they stop calling me. They said they would. Instead, they harvested my cell number and started calling both numbers repeatedly.

It’s now 4 days later and I finally lost it on the phone with them. I mentioned legal and I think that made an impact.

In my opinion anyone working for this company has some serious ethical questions to ask themselves. Not a single person said they were sorry. NOT ONE.

By: Trevor

Trevor — Mon, 08 Aug 2011 14:34:47 +0000

While I agree with most of the complaints expressed here about them being pushy I was able to cancel my contract within the 60 day no cancellation window. Still, my contract has only just ended a few days ago so we shall see. I do have an email confirming my cancellation date and the monthly bills have stopped so I assume all is well on that score. I went through a bankruptcy a year ago which of course meant the credit card they were billing went away. Once the phone calls started coming from their collections people (despite the fact I had resumed making extra payments) I found it quite therapeutic to be able to abuse the caller each time, calling him a stupid dickhead etc. I used to quite look forward to my monthly “therapy session” with them.

By: Charles

Charles — Wed, 27 Jul 2011 15:35:25 +0000

I have not purchased a system yet and I am overwhelmed by the crap from these companies.

1. Pinnacle Security solicited me twice at my house and were arrested both times because the person could not produce paperwork. He refused to show me ID. I am not letting you in my house without proof! Yes, you can call the police! In my area these companies are REQUIRED to notify the police what areas they will be in.
2. ADT refused any quote without coming to my house and their monitoring fee is outrageous. The rep was also rude and felt they were the best company out there!
3. I received a mailer with Protect America advertised. The deal looked great. I decided to research them and came across this review. This review alone, convinced me not to call Protect America.

I called Safemart this morning and got a quote from Jason. It was everything this reviewer said it was. Jason knew his stuff! He was not pushy. He did not force the sale. He answered my questions and helped me withe my concerns. The interactive monitoring is $29.95 a month on a 1yr contract. That price is more than 50% lower than ADT.

I will be going back to SafeMart!!!

Thank You Scott Elkin!!

By: Stacey

Stacey — Tue, 12 Jul 2011 18:43:19 +0000

Protect America installed a faulty system in our home, then refused to fix it and continued to charge us for the “monitoring”. I refuse to pay for the length of the contract since they refused to make it work properly and now they are ruining my credit. How can these people sleep at night? I have excellent credit otherwise! Do NOT use this company! They are not honest and trustworthy, which is definitely what you’re looking for when looking for a SECURITY company!

By: Vann

Vann — Wed, 29 Jun 2011 23:28:59 +0000

The huge problem with many companies, including Safe Mart, is that they do not have two way communication from them to the unit in the house. When an alarm goes off it’s all well and good to call you but how do they or you know if it’s a real break in or not if you’re not there? With a company that offers two way communication they can listen in and if someone is moving around, they can ask for the password, no password and they can call in a confirmed breakin and the police MUST respond immediately, not just when they get around to it.

There are a ton of companies out there. The company I have now has two way communication. I won’t recommend them because they’ve been a pain in the rear end on other matters.

When you get a company you THINK you like, BEFORE you sign a contract, read all the fine print. Most contracts are for three years. Tell the rep you want two years or you won’t sign. Then strike ANY language that allows them to asign the contract or monitoring to another company. If they won’t go along, don’t sign and tell them to take a hike.

Finally, what ever they offer is NOT their final offer. If they offer three sensors tell them you want 6 and two key fobs or…..you get the idea. You’re in the driver’s seat. Be ready to walk.

After 2 years, when it’s time to renew, tell them you want a second panel AND a lower monthly monitoring rate or no renewal. Enjoy the squirming!

By: Laura

Laura — Mon, 20 Jun 2011 19:52:01 +0000

I just called to get information about their products and the lady that answered was not of help at all. Very poor customer service! I am SO glad i found your review, although with that service I was already decided that I wouldn’t get anything from them. I will try your second option.

By: Kristine

Kristine — Fri, 17 Jun 2011 03:55:09 +0000

I did not see any of these negatives reviews when comparing Protect America with other security vendors. I just installed it last night and I had to call because the installation guy did not call at our appointment time. It seemed like he was reading out of a handbook the entire time and he did not seem knowledgeable about the system at all. Then he made an appointment for the quality control department to call me in the morning. Needless to say I never received a call. I called them and they ensured me that this never happens and they were very apologetic. The representative assured me that he would hand me off to a knowledgeable and experienced quality control representative. The quality control representative made an appointment to call me later that evening when I was home… Again I waited for the call and it never came. I finally called to cancel service and waited on hold for 7 minutes before I got a representative. The representative said that I would have to pay a $79 restocking fee even though I have only had the product for 2 days (something the sales representative failed to tell me in the terms and conditions). I am so glad I am cancelling them before I get locked into a 3-year contract of terrible service.

By: Mary

Mary — Thu, 31 Mar 2011 21:58:57 +0000

I want to join please help me..is there anyway out of this horrible scam??

By: Mary

Mary — Thu, 31 Mar 2011 21:58:16 +0000

I want to join the class action suit!~~ please email me how.
Also, if anyone has any information of how to beat this scam and get rid of the contract please email me!! mbyrd1987@hotmail.com
Thanks!

By: Charon

Charon — Tue, 15 Feb 2011 21:55:12 +0000

I am sooooo glad i stopped to read this article, i was literally about to call them to set up service at my new home. Thank you. and i wish all the best to you all who are having problems with these guys.